We use our own and third-party cookies to obtain statistical data on the navigation of our users and improve our services. If you accept or continue browsing, we consider that you accept its use.

Read more

Support

Are you a customer or do you upload documentation for any of our clients?

I am a customer

I have problems with my password

I forgot my username and/or password, how can I recover them?

If you have forgotten the password, you must access the service forgot password In which you will be asked, the email that has been registered in the discharge of the contract.

I want to change my user and/or password, how can I do it?

You cannot change the user code, as it will always be your email. To change it, you must contact your account manager.

To change your password you must authenticate in the service of change of password and follow the steps described in that service.

I have an open incidence with you

I have an open incidence with you and I want to follow up

If you have an open incidence, with a case number, it is preferable that you ask us for your state responding to the email that we are already dealing with the problem. If you send a new email, another support ticket will open and delay the solution.

I want to open a new incident

I want to open a new incident

You can contact our customer service owner and indicate the incidence number and our technicians will inform you about the status of your incident.

Email soporte@ctaima.com

Upload documentation for a customer

I have problems with my password

I forgot my username and/or password, how can I recover them?

The user code corresponds to the email of the user linked to the contract. If you do not have this you should contact your client to activate a new email that you have access to. Only the holding company can give you access to CTAIMACAE.net

Si has olvidado la contraseña, debes acceder al servicio de forgot password en el cual se te solicitará, con el correo electrónico que hayas sido registrado en el alta del contrato.

I want to change my user and/or password, how can I do it?

You can not change the user, it will always be your email. Only your account manager can make these changes.

To change your password you must authenticate in the service of change of password and follow the steps described in that service.

I have problems with document validation

I can't access the platform

The recommended browsers are Google Chrome or Mozilla.

The company for which you want to upload documentation has to send you an email with your username and password so you can access the platform. In case you do not receive the email:
- Check the Junk mail tray
- Contact the partner of your client company to ask for a new user

I have doubts about the validation of a document

The validation of documents can be made by a technician of your client company or a technical specialist in coordination of business activities of CTAIMA. You know what your case is? This information will be obtained in the information icon that appears in the upper right corner of your screen, once you are inside the platform. There is a phone or email from the person who validates your documents.

Email: helpdesk@doclisto.com

Phone: 902 105 163

I have problems with the operation of the software

I do not visualize my client's module

In order for the module to be visible, you must have contracts in force in the software.

In case you do not have contracts in force, you must contact the owner to reactivate the contract or generate a new one.

If you have current contracts, you must check if you have downloaded and marked as read the information documents and link the risks to the contract, as well as the required roles.

If you've followed all the steps and the problem persists, please contact one of our business coordination technicians to explain how to address your problem.

Email: helpdesk@doclisto.com

Phone: 902 105 163

I have a problem that is not described

In this case, contact one of our technicians.

Email: helpdesk@doclisto.com

Phone: 902 105 163